Frequently Asked Questions
Your guide to premium comfort and custom foam solutions.
Do you offer custom foam cutting services?
Yes, we specialize in custom-cut foam for any application. Simply provide your dimensions or a template, and our team will precision-cut the foam to your exact specifications.
What is the typical lead time for shipping?
Standard orders are usually processed within 2-3 business days. Custom-cut orders may take 5-7 business days to ensure precision before being dispatched via our trusted couriers.
Can I return foam products if I change my mind?
We accept returns on standard, uncut stock items within 30 days of purchase. However, custom-cut foam and rubber products are non-refundable unless there is a manufacturing defect.
How do I choose the right foam density for my project?
Foam density determines longevity and support. High-density foams are best for seating and mattresses, while lower densities are suitable for back cushions or packaging. Our experts are available to help you choose based on your specific use case.
Are your foam products treated for fire safety?
Yes, all our indoor furniture foam grades meet Australian fire safety standards and are treated with antimicrobial protection to prevent mold and dust mites.
Do you provide bulk discounts for commercial orders?
Absolutely. We offer competitive tiered pricing for trade professionals, upholsterers, and large-scale commercial projects. Contact our sales team for a formal quote.